Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the convention center including sales, marketing, public relations, finance, event services, operations, housekeeping, maintenance, safety and security. Supervision is exercised over professional staff who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.

This role will pay an annual rate between $100,000 to $115,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until September 12, 2025.

About the Venue

Home to over 100,000 square feet of modern and versatile event space, The Edgar H. Wilson Convention Center is a highly sought-after location for meetings and events near downtown Macon. With flexible configurations, our event venues can accommodate everything from annual conventions to large kick-off meetings or sporting events. Let our dedicated team of professional planners, catering experts, and support staff ensure perfection in every single detail. And it's not just about the event spaces and accommodations - from year-round festivals and interesting attractions to an eclectic mix of dining and shopping hot spots, there's a lot to see and experience around our Macon, GA convention center.

Responsibilities

• Assist the General Manager in planning, directing and managing the day-to-day operations of the convention center including sales, marketing, public relations, finance, event services, operations, housekeeping, maintenance, safety and security.
• Assist the General Manager in the development and administration of the facility's operating and capital budgets; work directly with the department directors and/or other contract partners in developing operating budgets and revenue projections.
• Select, train, motivate and evaluate director level staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Develop and implements programs, policies, and procedures for the convention center.
• Assist the General Manager in the oversight of the facility's contract service partners (food & beverage, telecommunications, a/v and other sub contractors).
• Assist in maintaining a solid relationship and act as facility contact with local Convention and Visitor's Bureau (CVB).
• Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc).
• Participate and lead various interdepartmental project groups, special projects, and task forces.
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Represent the General Manager as needed at various events and/or meetings.
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
• Provide excellent customer service assistance to internal and external clients.
• Negotiates lease, event settlement agreements, contracts, and agreements as determined necessary and in the best interest of the Macon Convention Center.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree or better from an accredited college or university with major course work in Business Administration/Management, Marketing, Sports Management, Facility Management, Public Administration or related fields.
• Minimum five (5) years experience of increasing responsibility in professional public assembly facility operations management.
• Minimum two (2) years of direct supervisory experience at the Director level.
• Demonstrated leadership skills and ability to achieve quality results with a minimum of resources.
• Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills.
• Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations.
• Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements.
• Superior customer service and interpersonal skills.
• Ability to work beyond normal business hours including but not limited to nights, weekends and holidays as required.
• Ability to communicate clearly and concisely in the English language, both orally and in writing.
• Possession of, or ability to possess a valid driver's license.
• Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations.
• Excellent organizational skills, detail-oriented with ability to handle multiple assignments.
• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• Ability to work independently and as part of a team.
• Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills.
• Proficient computer skills including Windows, Outlook, Word, Access, Power Point, and Excel.
• Superior Sales and Marketing skills.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment, including simultaneous consumer/banquet events.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group

Job Tags

Full time, Contract work, For subcontractor, Work at office, Local area, Flexible hours, Night shift, Weekend work,

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