Job Description

Contact Center Trainer

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About the Role

As a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This is an hybrid role based in our offices Cairo, Egypt.

Your Responsibilities

• Deliver engaging training content and onboarding programs for new joiners in the contact center
• Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension
• Coordinate training schedules, logistics, and communications with relevant stakeholders
• Track training effectiveness and engagement using feedback, assessments, and performance metrics
• Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates
• Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency
• Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning

Your Expertise

• 1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment
• Experience supporting onboarding, coaching, or soft skills training is highly valued
• Training of Trainers (TOT) certification is a strong plus

Skills

• Strong communication and presentation skills (in English, Arabic is a plus)
• Ability to simplify complex topics into clear, engaging learning experiences
• Adapting to different learning styles; both in virtual & in-person training
• Organized and detail-oriented with strong time management
• Familiarity with digital learning tools or LMS platforms is preferred

Attributes

• Passion for education, learning, and empowering others
• Proactive, curious, and eager to take initiative
• Team player with a collaborative mindset
• Enjoys working in a fast-paced, dynamic environment
• Committed to delivering high-quality work with consistency

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