Job Description

Front Desk Supervisor

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.

Omni Oklahoma City Hotel is seeking a passionate Front Desk Supervisor to join the opening team of this brand new upscale hotel in the heart of Oklahoma City. This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed.

Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

Qualifications

• Must have a high propensity for customer service.
• Previous cash handling experience required.
• Previous hotel experience required, front desk experience strongly preferred.
• Must live within 50 miles of the hotel.
• Must be able to stand for prolonged periods of time and bend, reach and lift items at least 30 lbs. May require working overnight shift. Must be flexible to all shifts, including holidays and weekends.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
• Must have excellent written and verbal communication skills.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.

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