Job Description

firstPRO is hiring an Help Desk Technician for an exciting, new opportunity located in Wayne, PA. This role is a long-term consulting opportunity and sits 100% onsite in Wayne, PA.

Responsibilities

• Engage customer base through the detailed intake of calls into the service desk via phone, email, walk up and self-service portal
• Appropriately attempts to resolve immediately and where necessary escalate to the appropriate Service Team
• Configure, deploy, troubleshoot, and coordinate repair of hardware such as laptops and mobile devices at the service desk.
• Contact customers to gather all required data to facilitate resolution of customer issues/requests and responsible to maintain customer communication throughout the resolution process.
• Manage the communications out to the IT customer base regarding incident/problems and outages

Experience

• 2-4 years of IT Support Experience.
• Experience Imaging, Configuring, Deploying and Troubleshooting hardware
• Experience working with both Windows and Apple devices
• Service Desk/Technical Support experience
• Excellent customer service skills
• Meticulous attention to detail

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