Job Description

Join a Company That Puts People First!

At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart:

Award-Winning Culture

- Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.

Employee Connection & Support

- Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.

- Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.

- Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.

Inclusive Learning Environment

- We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.

Commitment to Community

- Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.

The Jira Administrator is responsible for the administration, configuration, and continuous support of the Atlassian Jira environment. This role ensures the platform effectively supports business needs across project tracking, service management, and reporting. The ideal candidate is detail-oriented, collaborative, and experienced in Jira administration within a dynamic, fast-paced environment. This is a hybrid position, requiring 2–3 days per week in-person at our headquarters in Atlanta.

Essential Job Functions
Administer, support, optimize, and manage licenses of all Atlassian tools to provide efficiency and effectiveness.
Provide governance and industry best practice guidance to maximize the return on investment.
Monitor system performance and usage, escalating issues as needed.
Customize and configure Jira projects, workflows, permission schemes, screens, fields, and automation rules.
Support internal teams with Jira requests, troubleshooting, and training to improve platform usability and adoption.
Design and implement process improvements and automation to enhance efficiency and reduce manual tasks.
Collaborate with stakeholders to gather requirements and translate them into Jira configurations that support business goals.
Create and maintain custom dashboards and reports for multiple user groups.
Manage user access and permissions in alignment with IT governance policies.
Perform routine maintenance, upgrades, and integrations with third-party tools and Atlassian Marketplace apps.
Support audit readiness by maintaining data integrity, traceability, and documentation of changes.
Provide Jira-related documentation and best practices guidance to internal users and teams.
Stay up to date with Atlassian product updates, features, and industry best practices.

Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field.
2+ years of experience administering Jira Cloud, including Jira Software and Jira Service Management.
Experience administering Confluence or other Atlassian tools.
Demonstrated expertise in configuring workflows, screens, fields, permissions, automations, and notification schemes.
Strong understanding of Agile project management methodologies such as Scrum and Kanban.
Strong understanding and hands-on experience with Jira Automation (Automation for Jira), with the ability to build and manage complex rules to support workflow efficiency.
Experience with user and group management, including integration with SSO/Active Directory.
Excellent problem-solving skills and the ability to translate business needs into technical solutions.
Strong written and verbal communication skills; ability to interact effectively with both technical and non-technical stakeholders.
Detail-oriented with excellent organizational and documentation skills.

Preferences
Atlassian certifications (e.g., ACP-100, ACP-400).
Familiarity with REST APIs and Jira integrations with other business systems.
Exposure to SOX or other compliance frameworks is a plus.
Experience with ITSM concepts and tools.

Other Skills/Abilities
Ability to always adhere to confidentiality standards and professional boundaries.
High attention to detail and accuracy.
Ability to work independently and manage multiple priorities.
Ability to thrive in a fast-paced, collaborative environment.
Commitment to continuous improvement and customer satisfaction.
Effective time management and ability to meet deadlines.

Physical Requirements
Able to lift equipment from 15 to 25 pounds.

Environment
Perform duties in an office environment or while working remotely during agency operating hours.
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Job Tags

Full time, Relief, Remote job, 2 days per week, 3 days per week,

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