Job Description

Servpro of Monterey Park Office Manager/Administrator

The office manager/administrator leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Primary Responsibilities:

• Actively pursue strategic and operational objectives.
• Oversee the management of operational activities.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
• Manage staff development of the production division.
• Work closely with general manager to ensure operations remain compliant with legal and regulatory requirements.
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
• Other tasks/duties as required by employer.

Secondary Responsibilities:

• Review, document, and discuss operational outcomes and key measures with general manager.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
• Continued development of leadership and management skills, as well as production expertise.
• Other tasks/duties as required by employer.

Necessary Experience and Skill Set:

• Minimum 5 years of experience in fire and water damage restoration business.
• Minimum 3 years management experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Strong communication skills, oral and written. (Handling claims, dealing with insurance companies/adjusters)
• Experience in restoration is a must. Xactimate proficiency is preferred.
• Prior experience working with SERVPRO Industries is a plus.

Pay Rate: Competitive base plus activity-based commission and increases based on merit.

E-mail your resume to: Applyservpro10993@gmail.com

Please make sure to include your phone number in the resume. In order to limit commute, an initial phone interview will be conducted for candidates.

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