Job Description

At the heart of Paycom’s organization beats the Product Department – a driving force committed to speed, precision, and excellence throughout the Product Management Lifecycle. The department ensures both the structured visibility of product roadmaps across the business and the cultivation of customer-centric culture. Within this framework, Paycom’s product solutions are organized into portfolios and teams, each led by product experts, managers, and analysts. Within this dynamic environment, the UX Researcher I (UXR I) plays a critical role in supporting user research efforts that inform product decisions and improve the overall user experience. The Product Research team is seeking a researcher to collaborate with senior researchers, product teams, and designers to gather an analyze user insights, helping shape user-centered product strategies. By executing research tasks with guidance, this role develops fundamental research skills and contributes to delivering actionable recommendations that enhance usability, engagement, and customer satisfaction.

RESPONSIBILITIES

Assist in managing research requests and backlog, collaborating with stakeholders to track, prioritize, and communicate research needs Develop research project proposals outlining objectives, methodologies, and expected outcomes with guidance from senior team members Plan and execute research projects, ensuring alignment with timelines, objectives, and stakeholder needs, with guidance as needed Conduct Voice of the Customer (VoC) research, collecting and analyzing feedback to identify key themes and inform product decisions Assist in usability testing, including planning, execution, and analysis, to improve user interactions and experience Conduct card sorting and tree testing to support information architecture improvements and enhance navigation and content organization Develop research models, such as user journey maps, personas, and workflows, based on research findings, with guidance Organize, analyze, and synthesize qualitative and quantitative research data to generate clear, actionable insights Create and present research reports that effectively communicate findings and recommendations to stakeholders Translate research insights into user-centered product recommendations and support stakeholder alignment on research-driven decisions Collaborate with cross-functional teams, including product, design, and development, to integrate research findings into decision-making Advocate for research and user-centered design by communicating the value of insights and promoting research-driven improvements Support the development and refinement of UX research standards, best practices, and evaluation of emerging trends Conduct secondary research and competitive analysis to supplement primary research and provide primary research and provide additional insights, with guidance Continuously develop research skills, seek mentorship, and engage in career growth opportunities We’re seeking a strategic and analytical UX Researcher I to turn data into actionable insights that drive product innovation at Paycom. In this role, you’ll conduct research, analyze findings, and translate them into impactful recommendations that enhance client experiences and inform key decisions. Join us in shaping the future of Paycom’s products and delivering lasting value to our clients. This position is not eligible for sponsorship. Paycom is interested in every qualified candidate who is eligible to work in the United States. Qualifications Education / Certification : Bachelor’s degree in human-computer interaction (HCI), psychology, anthropology, cognitive science, design, business, data science, or a related field, or equivalent combination of education and experience Experience Required : 0-2 years of experience conducting UX research, usability testing, or related research activities Knowledge of qualitative and quantitative research methodologies Familiarity with data analysis and visualization Fundamental knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) Experience Preferred : Experience working in a collaborative, cross-functional environment Familiarity with UX research tools (UserTesting, Optimal Workshop, Dovetail, etc.) Exposure to product development processes Experience working on B2B products Experience in using data to answer questions, inform decisions, and solve problems Skills and Abilities : Basic knowledge of UX research methodologies (usability testing, VoC research, card sorting, etc.) Familiarity with data analysis techniques for qualitative and quantitative research Awareness of research tools and platforms used for surveys, testing, and data tracking Ability to synthesize research findings into clear, actionable insights Strong communication skills with the ability to present research insights effectively Collaboration and teamwork with the ability to work well with cross-functional teams Analytical thinking and problem solving with the ability to identify patterns and make data-driven recommendations Attention to detail and organization with the ability to manage multiple research tasks effectively Empathy and user advocacy with the ability to represent the user’s perspective in product decisions Adaptability and learning mindset with the willingness to grow and improve research skills Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information : paycom.com / careers / eeoc Create a job alert for this search Ux Researcher • Oklahoma City, OK, United States #J-18808-Ljbffr Paycom Online

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