Job Description

Ohio REALTORS® just created a seat at the table for a Professional Standards Administrator!

Are you highly organized and driven by process? Do you thrive on keeping complex cases on track, managing detailed communications, and working behind the scenes to support ethical standards? Are you ready to play a key role in upholding professionalism across the real estate industry while collaborating with dedicated volunteers and staff at Ohio REALTORS®?

We may be looking for you!

Ohio REALTORS® is seeking a Professional Standards Administrator to support the organization's efforts by managing the administration of ethics and arbitration cases, coordinating hearings and grievance panels, and ensuring compliance with the Code of Ethics & Arbitration Manual.

We are seeking a detail-oriented, self-motivated professional who thrives in a structured environment and takes pride in managing complex processes with precision. The ideal candidate is organized, dependable, and resourceful, with a strong commitment to upholding professional standards and ethics.

Join the Ohio REALTORS® team and work for a professional trade association comprised of over 36,000 real estate professionals engaged in the real estate industry. Ohio REALTORS® offers an empowering environment where you can work both independently and as a valuable team member in a dynamic industry. You'll have the chance to be part of the largest trade association in Ohio, known nationwide for its excellence!

Responsibilities include:

• Answering incoming calls and emails pertaining to Professional Standards.
• Attending conferences and events as required.
• Attending the Winter Conference, Annual Convention, and other meetings as directed.
• Closing and archiving cases on a quarterly basis.
• Reviewing and acknowledging receipt of incoming cases and monitoring current caseload deadlines daily in accordance with the Code of Ethics & Arbitration Manual (COEAM).
• Maintaining confidentiality of case information at all times.
• Utilizing CasePro to process and monitor caseloads proficiently.
• Providing a list of closed cases to CasePro annually.
• Conducting bi-monthly Grievance Review Panels, including assigning panelists, creating and distributing agendas and case documents.
• Creating and distributing Grievance reports and appeal forms; if appealed, scheduling appeal panels, sending notices and case materials, and distributing findings.
• Coordinating training for panelists.
• Creating, managing, and presenting programs for Professional Standards Forums at annual meetings.
• Providing quarterly reports on Professional Standards activities and statistics to the Professional Standards Enforcement Committee.
• Sending weekly required notices to parties and panels per COEAM guidelines.
• Conducting Ethics and Arbitration hearings, including distributing decisions for panel signature and notifying parties with appeal information.
• Submitting ethics decisions to legal counsel for review and approval.
• Invoicing arbitration and appeal fees as required.
• Managing pre-hearing procedures, including sending notifications, identifying potential panelists, and distributing challenge forms.
• Scheduling hearings, sending official notices and case documents, and issuing timely reminders.
• Writing decisions and awards and distributing them in compliance with COEAM requirements.
• Assigning appeal hearing panels, scheduling as needed, distributing findings, and taking appropriate follow-up actions.
• Reviewing appeal requests with legal counsel to ensure timeliness and compliance with submission requirements.

Knowledge and skills:

• Proficient in Microsoft Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Advanced project management skills.
• Experience with CasePro or similar case management software is a plus.

Experience:

We are seeking candidates with at least 2 years of experience working in professional standards administration, ethics compliance, or a related field. The ideal candidate will have hands-on experience coordinating and scheduling hearings, preparing case documents, and working closely with volunteers, panelists, and members. Strong written and verbal communication skills are essential. Experience managing caseloads, preparing statistical reports, and staying on track with detailed processes is highly valued!

Education:

• Professional Standards Administration Certificate -a plus!

Salary and Benefits:

The salary range is $70,000-$80,000 yearly depending on experience. The compensation package includes a 401(k) with match and Medical, Dental, and Vision Insurance.

To arrange a confidential interview, send your resume by responding to this ad or contact Amanda@successfulhiring.com

About Ohio REALTORS®:

Ohio REALTORS is your partner in protecting your home's investment...your piece of the American dream. Formed in 1910, the Association now counts as the state’s largest professional trade organization, with more than 36,000 members. Ohio REALTORS is the major champion of private property rights in Ohio...the rights you, as an Ohio homeowner or potential home buyer, enjoy now and expect to preserve for your children and grandchildren.

The organization is the state’s largest professional trade association. Composed of real estate professionals (REALTORS), who’ve joined the local, state and national associations of REALTORS, its members have agreed to abide by the National Association of REALTORS’ stringent Code of Ethics.

It offers services to its members in addition to protecting private property rights for the public. Those member services include: lobbying state legislators on industry issues, research and professional development, providing current real estate information and member discounts on products and services, legal assistance (Note: Ohio REALTORS does not offer legal information or answer questions of a legal nature to the public. If you have a legal concern or issue, please contact a real estate attorney). Ohio REALTOR staff professionals, continually seek fresh ways of responding to REALTORS’ business and professional needs, and the needs of private property owners across the state.

This content is copyright 2023 Ohio REALTORS.

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