SALARY RANGE - This position pays $23.00/hour. . Working side by side with Sales, Catering and Convention Services related to wedding and social group bookings. Primary Responsibilities Must adhere to the company’s Service culture – 4 Keys to creating guests for life. Actively participate in team member referral program and be a Talent Ambassador for the Silverado Resort.. Enter rooming lists into Passkey and HMS. Make changes to group reservations as needed. Audit group contracts in HMS-Synxis and Passkey. Group billing based on Contract and Resume instructions. Manage group blocks in Passkey, HMS and Synxis. Send out weekly reports to Sales and Catering alerting them of Cut off dates. Send out reports to group meeting planners. Manage group cancellations and no shows. Attend preconvention and group resume meetings weekly. Audit rooming lists for Duplicate reservations. Update Revenue Management on Group blocks that may be at risk due to lack of pick-up or Room Type oversell. Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Answer guest inquiries about hotel services, facilities and hours of operation. Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations. Post no-show revenue daily, if required at property. Perform other duties as requested by the Management. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Silverado Resort and Spa
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