Job Description
Job Description
Job Description
Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.
Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.
Why join our team:
We offer:
- Health, vision and dental insurance (full time employees)
- Paid time off (Full time employees)
- 401(k) retirement plan with match
- On-the-job training
- Employee education allowance
- Advancement potential
- Flexible schedules
- Employee appreciation events
- Complimentary uniforms
- Delicious “family” meals daily prepared by the chefs
- Referral bonuses
- Competitive pay
SUMMARY
Lead in daily Front of House operations to deliver a 5-Star, 5-Diamond, 3-Michelin Star experience to all guests. Maintain all aspects of the service areas, dining room, and property. Serve as the ambassador of the establishment and play a leadership role.
ESSENTIAL FUNCTIONS
- Able to flawlessly execute the mechanics and standards of service
- Is conscious of time-management and order-of-operation skills
- Able to confidently speak in depth about property and conduct a kitchen tour
- Mastery of etiquette
- Can accurately assess a guest’s mood level and take actions accordingly
- Exhibits anticipatory service
- Comprehensive understanding of MOD and resort-suite functions; create and manage a folio, make dinner reservations, book rooms, menu’s, billing, etc.
- Well versed in protocol for potential inspectors
- Can effectively delegate to both front of house and back of house teams
- Able to serve cheese from the cheese cart and speak confidently about selections
- Expert ability to supervise breakfast service
- Full understanding of all billing requirements; splitting checks, tock deposits, packages, discounts, and transferring checks
- Able to execute tableside presentations; squab carving, Caesar, mini B, pour-over coffee, wine presentation, etc.
- Will regularly update guest profile in Tock to build the database
- Writes correct and accurate tickets for all tables with all necessary information
- Has full daily knowledge of the CIP report
- Is directly responsible for the section before and during service
- Able to recognize long time guests and friends of The Inn
- Takes on additional responsibilities outside of service and improves upon them; floor plan, schedule, CGS, linens, candles, paycom, etc.
- Full knowledge of all beverages available
- Able to sell bottles of wine accurately and to the guests liking/specification
- Full knowledge of the property including details such as; who did this painting, where is this cabinet from, etc., as well as ongoing projects, current publications, recent reviews, etc.
- Assists management in staff performance reviews and promotes team members’ growth
- Master of all FOH position; can do anything, at any time, for any reason
- Able to orchestrate a private event
- Responsible for the fulfillment of training information for new staff
- Exemplifies leadership, professionalism, positive attitude, and accountability
- Utilizes channels of communication between all departments
- Embodies the ‘Crisis Solver’ in giving direction and resolving issues
- Plays a role in recruiting
- Executes precisely in accordance with all Forbes 5-Star standards
QUALIFICATIONS
Required
- Exceptional communication skills
- 2 years’ prior fine dining experience
- Must be at least 21 years of age
- Must be well-groomed and well-presented with no visible tattoos
- Must have reliable transportation
- Advanced wine knowledge
- Must be able to work weekends/holidays and have a flexible work schedule
- Mastery of Forbes 5-Star standards
Desirable
- CMS 1 & 2 highly recommended
- Ability to communicate in a language other than English, preferably Spanish or French
- Certification in alcohol awareness program
- Certification in CPR
- Prior experience with Resortsuite and Tock
- Bartending experience
SKILLS
- Ability to communicate in English both orally and in writing
- Strong interpersonal communication skills both verbal and written
- Must always be organized and maintain cleanliness of workstation
- Ability to speak using clear and professional language
- Ability to multi-task in a fast-paced environment
- Ability to cross-train across multiple departments and assist when needed
- Ability to assist guests with questions about the property, history, and surrounding areas
- Ability to hold staff accountable through coaching and counseling
PHYSICAL DEMANDS
- Must be able to lift 30+ lbs.
- Able to stand, bend and walk for long periods of time
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing
**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**
Job Tags
Holiday work, Full time, Local area, Flexible hours, Weekend work,