Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Ticketing Manager will provide Moody Center clients with comprehensive event management and ticketing services. Primary responsibilities include providing venue-specific information to promoters, event submissions, event financials, ongoing event administration, box office operations, supervising staff, day of show production, and settlement. Product specialization will include Host, Archtics, TM1, Entry, and Account Manager. The position is to be a key contributor to the ticketing team.

This role pays an annual salary of $55,000-$65,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 1, 2025.

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. Moody Center is Austin's new arena that gave the "Live Music Capital of the World" the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women's and Men's basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music.

We want you to join our team and create the most electric entertainment experience in the nation.

Responsibilities

• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Manage reporting for the venue and its promoter clients.
• Manage the use of Ticketmaster products and services, and ensure the venue is maximizing its use of.
• Provide initial venue-specific information to promoters such as venue specs and requirements, scalings, and financials.
• Submit events to Ticketmaster for programming; manage all inventory requirements, special offers, and programs on behalf of venue and promoter.
• Manage day of show box office support for venue, promoter, and customers with night of show settlement and reporting as required.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
• Serve as manager on duty for assigned events and shows.
• Collaborate with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT.
• Perform all other duties as assigned.

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in Business, Sports Management, Marketing or other related field is preferred.
• 3-5 years' experience with the Ticketmaster suite of products including Host, Archtics (as a super user), TM1, TM Entry, and Mobile Technology.
• Excellent verbal and written communication and documentation skills.
• Experience training and managing staff.
• Extremely organized and detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
• Proficient with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Skilled in conflict resolution.
• Ability to work well within a team environment, yet comfortable completing tasks independently.
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the arena.
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is preferred.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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